Common queries answered
Frequently asked Questions
WE TAKE 2-3 BUSINESS DAYS TO PROCESS YOUR ORDER AND THEN DEPENDING ON YOUR SHIPPING LOCATION IF NOT LOCAL IT CAN TAKE UP TO 5-15 BUSINESS DAYS TO DELIVER IT TO YOU. THIS MAINLY DEPENDS ON YOUR LOCATION, YOU MAY RECEIVE YOUR ORDER EARLIER. ALLOW AN EXTRA 10 DAYS DURING BUSY PERIODS (E.G. CHRISTMAS, NEW YEAR.). WE APPRECIATE YOUR PATIENCE! IF YOU HAVEN’T RECEIVED YOUR ORDER IN THIS TIME FRAME (2-3 WEEKS), PLEASE CONTACT US AT BEBEBETTERRISEABOVE@GMAIL.COM AND THE SUPPORT TEAM WILL HELP YOU OUT.
WE TRY OUR BEST TO RESOLVE ANY ISSUES CUSTOMERS HAVE WITH THEIR PRODUCTS ONLINE BUT IF YOU WANT A REFUND / EXCHANGE FOR YOUR PRODUCTS THEN WE CAN DO THAT IF DONE WITHIN 14 DAYS FROM THE DATE OF PURCHASE. YOU WILL NEED TO SEND THE ITEM/S BACK ONCE YOU’VE RECEIVED THEM. IF YOU WOULD LIKE TO CANCEL YOUR ORDER PLEASE EMAIL Packsgoodygoods@GMAIL.COM AND THE SUPPORT TEAM WILL HELP YOU OUT. PLEASE NOTE THAT CUSTOMERS HAVE UP TO 24 HOURS TO CANCEL THEIR ORDER AFTER IT HAS BEEN PLACED. IF YOUR ORDER HAS ALREADY BEEN SHIPPED AND IS IN TRANSIT AND YOU WOULD LIKE TO CANCEL YOUR ORDER, YOU WILL HAVE TO WAIT FOR YOUR ORDER TO ARRIVE TO YOUR ADDRESS FIRST. ONCE YOUR ORDER HAS ARRIVED, YOU WILL NEED TO SEND IT BACK TO US BEFORE WE CAN PROVIDE YOU A FULL REFUND. A 10% RESTOCKING FEES APPLIES TO ORDERS CANCELLED AFTER 24 HOURS. ITEMS MUST BE IN ITS ORIGINAL CONDITION TO RETURNED. BUYER RESPONSIBLE FOR ALL RETURN SHIPPING COST. **We can not exchange or refund any of our Body oils, butters or health and beauty products do to their nature.
Please send us an email to packsgoodygoods@gmail.com and we will respond within 24 to 48 business hours.
Please email us at packsgoodygoods@gmail.com and we will contact you promptly within 24 to 48 hours.
Typically yes, although on occasions we may ship out in two separate packages but that is very rare and we would inform you first.